Question 1

How do I book a tour?

Accepted Answer

You can book directly through our website by clicking the "Book Now" button on any tour page, or contact us via email or phone. We'll confirm your booking within 24 hours.

Question 2

What is your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before the tour — no questions asked, full refund. Cancellations within 24 hours may be subject to a 50% charge. Full refunds are provided for tours cancelled by us due to weather or other circumstances. Multi-day tours have a 48-hour cancellation window.

Question 3

Are tours suitable for children?

Accepted Answer

Most of our tours are family-friendly and suitable for children of all ages. We offer child seats in our vehicles and can customize itineraries for families. Some activities like shark cage diving have age restrictions.

Question 4

What should I bring on a tour?

Accepted Answer

We recommend comfortable walking shoes, sunscreen, a hat, sunglasses, a camera, and a light jacket (Cape Town weather can change quickly). For safari tours, neutral-colored clothing is recommended.

Question 5

Do you offer hotel pick-up?

Accepted Answer

Yes! All our Cape Town tours include complimentary pick-up and drop-off from centrally located hotels, guesthouses, and Airbnbs. Pick-ups from locations outside the city center may incur a small surcharge.

Question 6

What languages do your guides speak?

Accepted Answer

Our guides are fluent in English and many also speak Afrikaans, German, French, or other languages. Please let us know your language preference when booking and we'll do our best to accommodate.

Question 7

Can you create custom tours?

Accepted Answer

Absolutely! We specialize in creating bespoke tours tailored to your interests, schedule, and budget. Contact us with your requirements and we'll design the perfect Cape Town experience for you.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, bank transfers, and PayPal. Payment is typically required at the time of booking, though we offer flexible payment options for multi-day tours.

Frequently Asked Questions