1. Introduction
Ingwe Africa Safaris ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website ingweafricasafaris.com and use our services.
We operate in compliance with the Protection of Personal Information Act (POPIA) of South Africa and applicable international data protection regulations.
2. Information We Collect
2.1 Personal Information You Provide
When you interact with our website, you may voluntarily provide the following:
- Contact details: name, email address, phone number, country of residence
- Booking & enquiry information: travel dates, destinations, number of travellers, budget preferences, travel style preferences, special requirements
- Newsletter subscriptions: email address and name
- Communication records: messages you send via our contact or enquiry forms
2.2 Automatically Collected Information
When you browse our website, we may automatically collect:
- Device information: browser type, operating system, screen resolution
- Usage data: pages visited, time spent on pages, referring website
- Technical data: IP address, approximate geographic location
- Cookies and similar technologies: as described in Section 7 below
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and booking requests
- Craft personalised tour itineraries and travel recommendations
- Process and manage your bookings
- Send you relevant travel information, offers, and newsletters (with your consent)
- Improve our website, services, and user experience
- Analyse website traffic and usage patterns
- Comply with legal obligations and protect our legitimate interests
4. Legal Basis for Processing
We process your personal information based on:
- Consent: When you submit enquiry forms, subscribe to newsletters, or accept cookies
- Contractual necessity: To fulfill booking requests and provide our services
- Legitimate interests: To improve our services and communicate relevant offerings
- Legal compliance: To meet our obligations under POPIA and other applicable laws
5. Information Sharing
We do not sell, trade, or rent your personal information. We may share your data with:
- Service providers: Trusted third-party companies that help us operate our website and deliver services (e.g., email delivery, analytics, hosting)
- Tour partners: Accommodation providers, activity operators, and transport services required to fulfill your booking (only the information necessary for service delivery)
- Legal requirements: When required by law, court order, or governmental authority
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), secure server hosting, and access controls.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to take steps to protect your personal information online.
7. Cookies
Our website uses cookies — small text files stored on your device — to enhance your experience.
7.1 Types of Cookies We Use
- Essential cookies: Required for the website to function correctly (e.g., session management, security). These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website using tools like Google Analytics. These cookies collect aggregated, anonymised data.
- Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
7.2 Managing Cookies
When you first visit our website, you will be presented with a cookie consent banner where you can accept all cookies, choose essential only, or customise your preferences. You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site.
You can also control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
8. Your Rights
Under POPIA and applicable data protection laws, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Objection: Object to the processing of your data for direct marketing
- Restriction: Request restriction of processing in certain circumstances
- Data portability: Receive your data in a structured, commonly used format
- Withdraw consent: Withdraw previously given consent at any time
To exercise any of these rights, please contact us at [email protected].
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Booking records are retained for a minimum of 5 years for legal and accounting purposes. Newsletter subscriptions remain active until you unsubscribe.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., TripAdvisor, GetYourGuide, Viator). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: [email protected]
- Phone: +27 78 471 4852
- Address: 7 Apricot Way, Mitchells Plain 7785, Cape Town, South Africa